DS|Manage360 v2.17 Update
DynaSCAPE will be updating your Manage360 site to version 2.17 on, Monday
February 4, 2013 at 5:00 AM EDT.
Please note that your Manage360 site will be unavailable for about
60 minutes starting at that time.
This release makes some changes to the management
of your customers, and will make changes to your data.
As a result some
action on your part is required. Here is what is coming in this
You told us that the complexity of having accounts and locations and
having to create a location for every account (and linking contacts to each
location) was too much work and more convoluted than it needed to be. Why
make it that hard when the majority of the time you just had one location per
examined the situation and found that in over 95% of cases you simply have
one location for an account.
As a result we decided to merge Locations and Accounts.
We did this by taking the address and other information from the location and
moving it into the account. We then eliminated the need to track lists of
What about the other 5%???
Well the other 5% turns out to be either customers where you send the bill to a
different address, or property management companies and other customers where there may
legitimately be multiple locations. In those cases we either allow you to
specify a different billing address for the account, or we let you link the
account to another account for billing purposes.
If you want more details and a walk-through of these changes, please
Action Required! -
As part of merging accounts and locations, we had to
decide what to do with the account and location name. Whereas before you
had an account name and a location name, now you will just have an account name.
We've decided to make the account name a
composite of the old account name plus the old location name added to the end.
So if you had an account named "Jones, Bob", and a location named "Jones
Residence" then the new account will be named "Jones, Bob - Jones Residence".
If that is OK with you then great - we don't
require any action from you. If however you would rather just keep the
original account name, or just the original location name as the new account
name, then we can make this change for you.
After we update your system on Monday morning,
take a look at your accounts and examine the changes we have made. If you
require some naming changes, please contact us at
firstname.lastname@example.org, and we will
make the changes for you. Don't worry, we have all your original
data, so nothing is lost and we can fine tune the naming to meet your
Have any questions or suggestions? Please give us a call at 1-800-710-1900 x231