How to fix a “PDF Printer not found” error when trying to Save as>Adobe PDF

if you see the following PDF Printer not found error message when trying to Save As>Adobe PDF, first, ensure the software is up to date – DS|Design should be at v6.5, open DS|Design then go to Help>Product Information, if you are up to date, please skip to the Reset PDF writer section, otherwise please check for updates by following the below instructions then try to make a PDF.
PDF Printer not found

  • In Windows 10
    • Click Windows Logo in bottom left corner
    • All Apps
    • Scroll down and click on DynaSCAPE
    • Click on Check for DynaSCAPE Design Updates and follow the prompts
  • In Windows 8.1
    • Click Windows logo in bottom left corner
    • Scroll down and click on arrow in bottom left
    • Scroll over to DynaSCAPE
    • Click on Check for DynaSCAPE Design Updates and follow the prompts
  • In Windows XP, Vista, 7:
    • Check for updates by going to Start > (All) Programs > DynaSCAPE > Design > Check for DynaSCAPE Design Updates
  • Now try to create a PDF by going to File>Save as>Adobe PDF, if it doesn’t work, please follow the below Reset PDF Writer instructions.

Reset PDF Writer

  • In Windows 8.1 and 10:
    • Right-click the Windows Logo button
      • Choose Control Panel>View Devices & Printers
      • Right-click on DynaSCAPE PDF writer
      • Choose Remove Device, if there is no printer go to the next step.
    • Right-click the Windows Logo Button
      • Choose File Explorer
      • Click This PC on the Left
      • Then Browse to C:\Program Files(x86)\DynaSCAPE\Design\PDF Maintenance\
      • Double-click to run the exe (this will restore the PDF writer)
    • Now try to create a PDF by going to File>Save as>Adobe PDF
  • In Windows XP, Vista & 7:
    • Go to Start>Devices & Printers
      • Right-click on DynaSCAPE PDF writer, choose Remove Device
      • Go to C:\Program Files(x86)\DynaSCAPE\Design\PDF Maintenance\ – if you do not see (x86)that is ok, then look in the Program Files directory
      • Double-click to run the exe (this will restore the PDF writer)
    • Now try to create a PDF by going to File>Save as>Adobe PDF

 

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