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software solutions for landscape professionals

- Newsletter Article -

 

Client Services Team Update

By Lorelei Balzer

Client Services Manager

Introducing Adam and Josie

We are pleased to introduce you to Adam and Josie, our DynaSCAPE Support Analysts. Josie has been a DynaSCAPE Support Analyst since June 2007, and Adam is the newest member of our Client Services team, on board since July 2008.

In order to provide the most exceptional support service possible, both Adam and Josie are full time DynaSCAPE employees fully trained on our suite of DynaSCAPE products. When required, they work closely with other departments in order to resolve support issues and answer inquiries as quickly and efficiently as possible. In addition to handling support requests they are also involved in Quality Assurance Testing, to ensure our software meets the highest quality standards.

 

How Support Works

To be eligible for support, you must have a current subscription. You can view the status of your subscription through your My Account page. Our Support Analysts respond to all support requests, as soon as possible, in the order they are received. Whether the request is made by phone or email, each are given the same priority. Even during our busiest times, all support requests are responded to within 24 hours although response times are usually much sooner. To ensure the timeliest response, please contact support directly by email support@dynascape.com or 1-800-710-1900 x1. If you have any questions or problems with DynaSCAPE products Adam and Josie are happy to help and are waiting to receive your call. 

Share Your Suggestions

If you have a suggestion for making our software better, please share your ideas with Adam and Josie. Product improvements are often incorporated into our products through recommendations from our Support Analysts based on their experiences and your feedback.

DynaSCAPE User Forums

Please be sure to visit our user forums at www.dynascape.com/forums, where you can share answers and advice with other users. New to the DynaSCAPE forums are the Brag Boards where you can show off you work, as well as the Sharing forum which allows you to share and exchange custom library figures, hatch patterns, and color swatches. Check it out today!

In future issues of this newsletter, our Client Services Team will share their answers to some of the most frequently asked questions about using DynaSCAPE software.

Spring 2009 Newsletter Article Links:

  1. Exciting News About DS|Design 5
  2. Now Available: the Next Generation of DS|Manage
  3. SiteCapture Pro gets an Update
  4. Meet the Client Services Team
  5. DynaSCAPE Sponsors PLANET Student Career Day CAD Competition
  6. DynaSCAPE Featured in Irrigation & Green Industry Magazine
  7. DynaSCAPE Appears in Latest John Brookes book
  8. White Paper: Take Your Drawings to a Higher Level