All new purchases, with the exception of student orders, are entitled to receive product updates and support for a period of one year after purchase. After a period of one year, you are required to purchase an annual subscription to continue this service. Click here to read about the subscription service. Alternatively, if you decide that you do not wish to purchase the subscription, you will be required to pay a fee of $85 US per support incident and will not be entitled to software updates.

Since support issues often require more than one phone call to resolve a problem, a support incident is considered to be the resolution of a specific problem. Students are required to work with their instructional institution to resolve any issue that may arise.

All support requests will be responded to within one business day.

Technical Support Limitations
Support is limited to DynaSCAPE Software products only. The following are examples of support items that are not covered:

• Issues related to transporting files (CD burning, etc.)
• Windows related issues
• Hardware troubleshooting
• 3rd party technologies (Win-Zip, email, MacAfee, etc.)
• Windows emulation and virtual environments (VMware Fusion, Parallels Desktop, Boot Camp, etc.) For Mac users click here to read more information

A DynaSCAPE Software Product is defined as:

• DynaSCAPE Design
• DynaSCAPE Color
• DynaSCAPE Quote
• DynaSCAPE Manage
• DynaSCAPE Design LT

DynaSCAPE Software Products that are no longer supported:

• DynaSCAPE for AutoCAD®

Disclaimer: DynaSCAPE Software reserves the right to terminate this agreement with users who record more than 25 instances of support.