DynaSCAPE Manage360 Master Class

DynaSCAPE Manage360 Master Class

The DynaSCAPE Manage360 Implementation & Training team have put together master class to help you get the most out of your landscape business operating system. This series of live online training based webinars will take you through every aspect of Manage360 to compliment your initial implementation and training sessions. 

If you haven’t registered, you still can! By registering, you’ll get notifications of when the sessions are going to air live and will also be notified when the recording is posted. 

Update Your Budget and Your Costbook

Get ready for the season with Manage360! In this session, we will review your budget numbers and how to best update them, along with best practices on keeping your Costbook up to date.

Optimize for Success

Learn how to optimize your Manage360 experience with this session. The settings are the backbone of each process in Manage360, and understanding how to use them will improve your tracking and reporting options. 

Construction Change Orders Best Practices

Things change, we get that. This session is all about Change Order best practices – i.e. Work Areas, Approval process, Print options.

Get the most of your reports

Get the most out of Manage360 reporting with this session. Learn about creating ‘custom’ reports from ‘New Report’ option, and how to set up default options when running reports.

Maximize the power of your proposals

Presentation is important. This session covers how to show and hide information on a report, editing, text sizing details, and best practices. Updating so that they appear on the proposal. How to update your Proposal Templates.

Take control of your sales pipeline

Don’t let any leads slip through the cracks! Learn how to clean out a cluttered sales pipeline, and how to stay on top of your Opportunities.

Timesheet Workflow

Timesheets are essential for Job Costing in Manage360. This session covers how to manage Timesheets from the creation through to the approval process.

Maximizing Efficiencies

Reducing admin, improving accuracy, reducing paper use, and effectively using staff time in the most productive way possible.

5 Steps For Winning On The Web

5 Steps For Winning On The Web

Hosted by Market Hardware Inc., brought to you by the National Association of Landscape Professionals, powered by DynaSCAPE!

“The biggest challenge I have is Web Marketing – it’s hard to tell who’s real and who isn’t. And even harder to decide what to do myself or hire out. Everyone pretends to have a magic formula that can drive unforeseen levels of search traffic, while raking in leads. It’s difficult to know what ACTUALLY works.”

Sound like you? If so, don’t panic! An astounding number of NALP members just finished reading that same quote and wondered if they contributed parts of it!

So here’s the good news. NALP and Market Hardware have decided to partner up on a regional workshop, coined “NALP Web Marketing Coaching Day,” designed to help you understand everything from basic Web Marketing fundamentals, all the way to the most intricate, new, and timely strategies. But, because of some bad weather we decided it was better to offer this great presentation as a webinar. It’s our intention that you’ll take away a few nuggets of gold that will help you this coming season.

About Market Hardware Inc

Market Hardware was formed in 2003 by a seasoned management team with extensive Web Marketing and small business experience. Today we employ 26 experts, most of whom have been here 10+ years, who serve more than 2000 small business clients in all 50 states and Canada. We fulfill our clients’ needs because we understand their industry, competitive environment and long-term goals. Unlike most Web firms, we are not ‘tech geeks’ who build Websites; we are ‘marketing geeks’ who know our clients. We operate nationally, but are based in Bethesda, Maryland, just outside of Washington, DC.

Visit their website: https://www.markethardware.com

Interview with Jeremy Scarlett

Interview with Jeremy Scarlett

In a recent interview with Jeremy Scarlett of Scarlett’s Landscaping in Ventura, CA, our own Joe Salemi talks to Jeremy about some of the challenges that they work through, how his relationship with his father has driven the success of the company, and how they utilize Manage360 to drive efficiencies and profitability. 

Jeremy started his professional career in environmental and financial sectors before entering the green industry.

Jeremy is a Landscape Industry Certified Hardscape Technician thorough NALP, a Level II Certified Allan Block Experienced Wall Builder, and a certified ICPI Concrete Paver Installer. Jeremy was born and raised in Ventura. He graduated from St. Bonaventure HS in 1996 and UCLA in 2001. Jeremy grew up working with his father and continued to do so all through college. After college, he spent time in the environmental and financial fields before rejoining forces with his father in 2008. Jeremy and Tom formed Scarlett’s Landscape, Inc and now provide Landscape Design and Build services for all of Ventura County, Santa Barbara, and West LA County. Jeremy is a 4th generation landscaper, carrying on the tradition his great grandfather started in the 1930s.

Scarlett’s Landscaping Core Values

Team members are Humble. They lack excessive ego or concerns about status. Humble people are quick to point out the contributions of others and slow to seek attention for their own. They share credit, emphasize team over self and define success collectively rather than individually.

Team members are Hungry. They are always looking for more. More things to do. More to learn. More responsibility to take on. Hungry people almost never have to be pushed by a manager to work harder because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity.

Team members are Smart. They have common sense about people. Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They have good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.

Lead With Gratitude, Grace, and Obsession

Lead With Gratitude, Grace, and Obsession

Seems like an odd combination: gratitude, grace, and obsession right? Well it is at first blush. Unpack it and you’ll find it’s exactly the right recipe to show your employees that you care about what’s important. Finding and keeping the good ones on your team can be a full-time job, especially given the current labor climate. Here’s how you can make it a little easier on yourself.

Grace

To lead with grace requires knowing who you are, which allows you to inspire people to help you move the organization toward its goals. It’s a style of communication that is synonymous with respect and caring. If used appropriately, it can increase the levels of teamwork and create a cohesive culture by building trust and cooperation. A leader who creates this sort of working environment through their communication alone can certainly be called a graceful leader. 

One of the main attributes people who lead with grace also seem to have is authenticity. Authentic leaders are not afraid to show their vulnerability in front of employees. They are self-aware, which requires knowing and understanding themselves. They know that their vulnerability helps them to connect because people sense that they’re genuine. Authentic leadership, at its most basic, means not being “someone other” at work than you are at home. If you pretend to be one way at work and act another way at home, your behavior won’t be natural and you’ll come across as awkward and unsure, which will create distrust.

A second attribute that qualifies leading with grace is compassion. Compassion starts with a belief that ‘we are all created equally’ and that no ones’ work is above anyone else’s, including yourself as the leader. A leader who is compassionate is aware of and respectfully acknowledges employees’ efforts and feelings, which results in win-win situations more frequently. Instead of a transactional approach (“do what I say because I give you money and benefits”) or an authoritarian approach (“do it my way or get fired!”), a compassionate leader thinks about the collective: “Let’s achieve these great goals together.” A compassionate leader generously recognizes work well done, but also gently, firmly and without apology, corrects employee’s efforts as often as is needed. Helping an employee improve their performance through communication and feedback is compassionate. Letting an employee ‘wallow’ in bad work habits is not good for the company or the individual employee. They also tend to put employees first and attempt to be as flexible as possible if their employees have had difficulties, like a death in the family or divorce.

Learning to balance authentic and compassionate actions with accountability is the key to leading with grace.

Gratitude

The combination of leadership and gratitude is extremely powerful. The power of gratitude gives leaders the edge they need to quickly pivot during stressful situations, such as their team not performing or their bottom line dropping. When leaders pause for 60 seconds and use the Gratitude Practice outlined below, they give their brains and their bodies a chance to recalibrate. This allows them to focus not only on the present and how they can turn things around, but on hidden opportunities to be grateful. 

When leaders engage in this practice on a regular basis, they are able to generate gratitude from within, which allows them to show gratitude to others. Think of it in these terms:

A leader who is grateful towards his or her employees gains their respect.

The simple act of gratitude produces other behaviors. When a leader takes time to intentionally thank her employees, she gains their respect. Because gratitude is a virtue, we tend to respect those who exemplify it.

A leader who thanks his employees gains their trust.

Gratitude can’t be faked, and that’s one of the reasons why it is one of the emotions that elicits most trust.

A leader who thanks his employees gains their effort.

Gratitude also produces greater effort in those who sense it. Someone says, “Thanks, that was awesome! You totally rocked that deadline!” That kind of grateful language is encouraging, because it’s a reward for effort. When we’re rewarded for our effort in such a way, we want to give even more effort.

A leader who thanks his employees gains their appreciation.

We appreciate virtue when we see it i others. Thus, when you express gratitude towards other people, your behavior will gain appreciation.

A leader who expresses gratitude prevents other undesirable emotions.

Grateful people are rarely angry. And angry people are rarely grateful. Think of it like this, that gratitude can eliminate some of the more undesired traits associated with leaders — micromanagement, authoritarianism, rudeness, etc.

Obsession

A healthy obsession for the right things is ultra critical to drive the success of your company. Obsessing about quality of work, the level of service your employees perform for your clients, the way your employees treat your equipment…etc. A healthy obsessive tendency perpetuates a culture of continuous improvement. And a continuous improvement culture drives everyone to do better.

Leaders who take deep dives in to the processes that are critical to the delivery of product and service that drive revenue don’t let anything else preoccupy their mind. The go “all in”. Think of this like working on the business rather than in it, but 10X. This is where the details matter. Obsessed leaders look at every aspect of the business and how it runs, in it’s finest detail. From how your front line employees interact with your clients to the follow up emails they receive as a thank you for their business.

Don’t let yourself get distracted. Obsession with improvement means that every day, without fail, you will relentlessly focus on finishing each of these process goals. They become your top priority.

The landscape business owners I know who are at the top of their game got there not by wanting to be better, but by becoming obsessed with improving. Because we live in such a result-oriented society, it’s easy to forget that the key to happiness lies not in the end goal, but in the efforts along the way toward achieving the goals we’ve set for ourselves.

2018 Innovator of the Year Award Recipient

2018 Innovator of the Year Award Recipient

Recently at the Landscape Achievement Awards & Holiday Gala, the New Jersey Landscape Contractors Association presented DynaSCAPE Software with the 2018 Innovator Award for the Manage360 Mobile App & Software Solution. Gail Woolcott, Operations Director at NJLCA, said the award is presented to a member who has introduced to its customers a new piece of equipment, technology or product that has vastly improved the efficiency, speed or profitability of landscaping businesses.

Kade Kirkham, DynaSCAPE’s Sales Development Representative was on hand to accept such a prestigious award on our behalf.

We’re so thankful for the recognition of the NJLCA and proud to be their choice for the 2018 Innovator Award!

About the NJLCA

The New Jersey Landscape Contractors Association (NJLCA) is a proven resource to the landscape contractor, green industry service provider and supplier as well as the consumer.  We are a community of green industry professionals who are dedicated to advancing the integrity, proficiency and continued growth of the landscape industry. We do this through education, training and legislative advocacy.

When you join the NJLCA you will become part of a professional organization that supports and protects your rights as a small business owner. As a member you will receive valuable information and benefits that are indispensable to the ongoing success of your business and the landscape industry itself. With a full time staff, we are ready, willing and able to help you with all of your green industry needs.

www.njlca.org