Cannot update Design

Issue:  “DynaScape Design Internet Update encountered an error when communicating with the server. The Update could not be downloaded”
Close that message box, another message comes up: Run-time error ‘75’: Path/File access error

Solution:  Please review the following scenarios and solutions:

1. Firewall or Security/Antivirus Software is preventing the program from updating; disable the Firewall and Security/Antivirus software on the system then try to update again, if this resolves the issue you will need to have an IT person troubleshoot the Firewall or Antivirus software to allow DS Design a connection to the internet. If this does not resolve your issue, please continue to Step 2
2. User security or permission level is too low; if the above does not allow you to download the update, right-click on the Check for DynaScape Design updates and choose Run as administrator.  If you are prompted to enter a username and password enter an administrator username/password.