Unable to search the Online Plant Database

Issue: Search Error appears upon searching @dynascape.com in the softscape labeling panel


Description:  A DynaSCAPE Search Error dialog box opens with “Your subscription to this feature could not be verified. You may not have a valid subscription, or your subscription may have expired.”

Solution: Review the following scenarios as to why you may get the search error when connecting to the DynaSCAPE plant database:

  1. Version Issue: You may experience the error if you have an older version, so first ensure you have the latest version of DS|Design installed by checking for updates:
    • In Windows 10
      • Click Windows Logo in bottom left corner
      • All Apps
      • Scroll down and click on DynaSCAPE
      • Click on Check for DynaSCAPE Design Updates and follow the prompts
    • In Windows 8.1
      • Click Windows logo in bottom left corner
      • Scroll down and click on arrow in bottom left
      • Scroll over to DynaSCAPE
      • Click on Check for DynaSCAPE Design Updates and follow the prompts
    • In Windows XP, Vista, 7:
      • Check for updates by going to Start > (All) Programs > DynaSCAPE > Design > Check for DynaSCAPE Design Updates
  2. Incorrect Date, Time, Time Zone:  You may experience this error if your Computer or Company’s Server Clock is incorrect please make sure that the Computer is showing the correct Date, Time and Time Zone.  You can verify the Time and Date using this web site: www.timeanddate.com
  3. Firewall and Security Software Blocking the connection to our server:  You may experience this error if your firewall or security software is blocking the connection. To troubleshoot this, disable the Firewall and Security software on the computer then try the search again.  If this resolves the issue you will need to or have an IT person allow DS|Design a connection to the internet.
in DS|DesignDS|Design Errors/Issues