ANSWERS TO MOST COMMON DYNASCAPE QUESTIONS
If you are wondering what kind of computer you need to run our software, check the system requirements page.
You can run DynaScape products on a Mac, but not in the native Mac environment, please see our Mac investigation results for more information: Running DynaScape on a Mac
You can check for available DS|Design and DS|Color updates for Windows 10 and Windows 11 directly from the Start menu method.
For step-by-step instructions, refer to the detailed guide here.
If you have a valid subscription you can contact DynaScape Support by filling out our Support request form, calling 1.800.710.1900 x1, or emailing support@dynascape.com
Yes. Login to the My Account section on our website to view details such as your renewal/anniversary date, your payment frequency and your credit card details.
For past due accounts, your company’s primary contact can update the credit card information by visiting My Account. No further action is required. If you need to update the primary contact or your subscription has expired, one of our account reps would be happy to assist. Call 1.800.710.1900 x2 or email us at sales@dynascape.com
Monday through Friday: 8:30 AM – 5:00 PM (Eastern Time)