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Support Policy

Contacting Support

If you have a valid subscription you can contact DynaScape support at 1.800.710.1900 x1 or support@dynascape.com

Support Hours

Monday through Friday: 8:30 AM – 5 PM (Eastern Time) Not including statutory holidays

Upgrades and Support

All new purchases include a subscription which provides access to the software, update, the DynaScape Help Desk, as well as other benefits. Please read more about DynaScape subscriptions here: https://www.dynascape.com/pricing/subscriptions/

*Students are required to work with their instructional institution to resolve any issues that may arise.

Technical Support Limitations

Support is limited to DynaScape Software products only. The following are examples of support items that are not covered:

  • Training
  • Manage360 implementation
  • Issues related to transporting files 
  • Windows-related issues
  • Hardware troubleshooting
  • 3rd party technologies (Win-Zip, email, MacAfee, etc.)
  • SketchUp and Shaderlight (for DS|Sketch3D, only DynaScape Plugins, DynaScape Components and Sketch3D website are covered)
  • Windows emulation and virtual environments (VMware Fusion, Parallels Desktop, Boot Camp, etc.)
  • For Mac users click here to read more information